What is a Facility Management Service Aggregator?

A service aggregator partners with various service providers from different trades and service lines to meet the needs of their clients. Unlike self-performing facility management companies that execute the work themselves using their own team members, aggregators outsource the work to a network of specialized partners. For example, while a self-performing company might have electricians, plumbers, and HVAC specialists on staff, a service aggregator hires these specialists from a network of trusted companies.

Key Advantages of Facility Management Service Aggregators

Proven Partners

When working with self-performing facility management companies, each new project starts a fresh relationship with new contractors. This process can be time-consuming and risky, especially if the work is not completed properly. Service aggregators have established long-term relationships with their vendors and suppliers, ensuring that the service providers supporting your locations are dependable. If any issues arise, alternate vendors can be quickly dispatched.

Proximity to Locations

Service aggregators maintain partnerships with vendors across the country, ensuring that service providers are always close to your locations. This nationwide network means that whether your business operates regionally or nationally, there will always be a trusted service provider nearby. This saves you the hassle of researching and vetting service providers for remote locations. Additionally, working with a single COI (Certificate of Insurance) from the aggregator simplifies security and vetting processes, as opposed to managing coverages from multiple self-performing companies.

Simplified Quotes and Invoicing

Managing estimates, quotes, invoicing, and other documentation can be a daunting task when working with multiple self-performing companies. Service aggregators streamline this process by gathering all documentation from vendors and centralizing it in an online portal. This portal offers complete oversight and historical access to receipts and invoices. This centralized system ensures you have all necessary information at your fingertips, simplifying your administrative workload.

Uniform Scopes of Work

Working with various self-performers can lead to inconsistent project completion, missed coverage, and inefficient reporting. Service aggregators provide uniform scopes of work for all programs, ensuring consistency and accountability across all locations. Detailed scopes of work are provided to field partners to guarantee that the services performed meet high standards. All reporting is centralized and accessible through an online portal, providing you with real-time updates and comprehensive insights into the work being performed.

Single Point of Contact

Managing communication with multiple self-performers can quickly become overwhelming. Service aggregators offer the convenience of a single point of contact for all your needs. Internal estimating teams build detailed quotes in-house, and estimators are available to answer any questions. Should any issues arise during the program, you have one primary account manager to contact, simplifying communication and ensuring your needs are promptly addressed.

The Importance of Technology First Service Aggregators

Service aggregators can further distinguish themselves by adopting a technology-first approach to managing and delivering services. By leveraging service automation platforms like UtilizeCore, aggregators can enhance their efficiency, transparency, and overall service quality. This includes streamlined operations through task automation, enhanced transparency with real-time access to information, improved communication via instant messaging and notifications, data-driven decision making from collected insights, and scalability to handle increasing workloads efficiently.