Discover Success Stories: UtilizeCore Case Studies

Case Studies

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RAEL National Fire Protection

How RAEL National Fire Protection reduced operational costs and streamlined their business using UtilizeCore

RAEL Fire Protection provides inspection, maintenance, and repair services to thousands of buildings across the United States. Emergency service is available 24 hours a day, 7 days a week. RAEL tests, inspects and maintains fire extinguishers, sprinkler systems, and fire alarms to NFPA standards at all times.

The problem

Service delivery staff and subcontractors were disconnected due to using multiple communication channels.
The demands of their 24/7 operation led to huge amounts of manual paperwork, making it hard to manage, let alone scale.
Lack of digital systems made it hard to track work, manage subcontractors and remain compliant, adding risk of liability.
Manual paperwork processes made maintaining physical assets inefficient. Having little visibility over the networks of their clients assets.
All of this resulted in high operating costs and inhibited growth for RAEL.

Solution

UtilizeCore installed a highly configurable end-to-end service automation platform. Enabling RAEL to manage their entire operation in one place.
Digital asset tags were used to track and store data on each piece of equipment, making assets easy to inspect and generate proposals from deficiencies.
Having an optimized dispatch board enabled better visibility and management control of their affiliates around the US.
The integrated invoicing module created faster billing and less work for AR/AP. The agreement module allows team members to automate their work order creation and dispatch, as well as provides automated invoicing sent directly to their clients’ inboxes.

The Results

Reduced Operating Costs

Service workflow automation and simplified management processes meant that RAEL could boost performance with fewer timely manual processes, reducing operational costs significantly.

Full visibility

With real-time tracking and reporting, centralized dispatch boards and client management transparency, RAEL were able to gain full visibility over their entire operation.

Streamlined Operations

Modernized invoice, work order and proposal management, and unified communication made it much easier and faster for RAEL to deliver their services.

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US Snow Pros

How US Snow Pros were able to get ahead of the storms and scale their operation.

US Snow Pros covers the lower 48 states providing services to Commercial & Industrial Properties, Apartment Communities, Office Properties, Retail and shopping Malls, Healthcare / Hospitals and much more. Their extensive background in snow and ice management allows them to help their clients with preseason planning, and snow emergency services, all the while providing round-the-clock on-demand support to ensure everybody’s needs are met in real time.

The problem

Large random snow events made it hard for US Snow Pros to plan for increased demand for plows across the country
Due to the unpredictability of when a snow event was going to occur, they were always very reactive. This made it challenging for them to proactively notify their subcontractors ahead of time.
Lack of verification tools made it hard to track what work was being completed by each subcontractor in real-time, leading to additional labor to organize and stay up-to-date. 
Multiple communication channels led to huge inefficiencies when delivering services.
Overall, the limited visibility and cumbersome service delivery workflows made it hard for US Snow Pro’s to scale their operation.

Solution

UtilizeCore seamlessly integrated with NOAA and WeatherWorks forecasts to feed data into the system of when and where large snow events would be taking place.
This enabled US Snow Pros to be proactive by scheduling services ahead of time.
Using digital systems to auto-generate and bulk dispatch work orders and invoices made it quick and easy to notify subcontractors, while streamlining the billing process.
One simple communication channel made it easy to stay connected to each subcontractor.
UtilizeCores state-of-the-art field mobile application allowed service partners to check in/out of each location, providing real-time visibility of services across the board.

The Results

Increase profits

By staying ahead of the storms, US Snow Pros were able to deliver more services and scale their operation, leading to a huge increase in annual profits.

Full visibility

Digital web and mobile systems made it easy to track and monitor their entire operation. Giving them more control and peace of mind.

Streamlined Operations

Centralized communication, alerts and automations propelled US Snow Pros into the future of service delivery, making everything run like clockwork.

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Eastend Group

How East End Group was able to manage 100X more sites and grow to over 20,000 sites nationally.

East End Group is a pioneer in the Snow and Ice Removal arena, while also offering services in Landscape Maintenance, Telecomm, and Parking Lot Maintenance. They are headquartered in Yaphank, New York, and service locations from Southern New Jersey to Northern Connecticut.

The problem

As the demand for their services increased, Eastend Group found that greuling manual processes were making it hard to grow.
As they tried to scale, their ability to verify services delivered became overwhelming due to not having proper systems in place to manage their clients demands.  
The lack of organization resulted in operational data getting lost in the shuffle.
Clients were becoming increasingly frustrated with the lack of transparency of services rendered.

Solution

UtilizeCore installed a purpose-built system to automate, manage and streamline workflows to easily deliver services and enhance customer satisfaction.  
Integrating with the NOAA wealth forecasting system empowered Eastend Group’s team to provide timely and quality services at all 1000+ locations.
Digital tracking, reminders and alerts meant that service delivery teams could stay proactive and do their best work.

The Results

Streamlined Operations

By adopting new digital systems and automations, Eastend Group was able to deliver services with less stress, and cater to the demands of their clients.

Better scalability

Delivering services all over the country became easier than ever before. This enabled Eastend Group to finally scale the way they wanted to.

Increased profits

As they were able to keep up with the increased demand, Eastend Group took 100X more sites, which skytocked their annual profit margins.

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Power Cooling

How Power Cooling were able to reduce operational costs and increase profits.

Power Cooling Inc. is one of the largest privately owned mechanical contractors in the New York Metropolitan area. A certified Women’s Business Enterprise, Power Cooling has been providing HVAC services since 1966.

The problem

Power Cooling Inc. was using a legacy system to manage its work, which became problematic when competitors started to adopt new technology solutions.
Unable to automate their dispatch,invoicing, and payment processes Power Cooling lost profits due to their heavy reliance on manual procedures.
Without a unified method of managing team members or providing clients with visibility into the services they were providing, the business was struggling.

Solution

UtilizeCore provided a single solution for Power Cooling Inc. to automate operations, AR/AP, and subcontractors in the field.
A centralized dispatch board helped with work order management, and an invoicing module was installed to enhance the billing process with a mobile app and Quickbooks integration.
A portal for team members enabled real-time job tracking - streamlining the dispatch of work orders to subcontractors. 
A client portal provided increased visibility into job status which significantly cut down on calls to the service center.

The Results

Reduced operating costs

UtilizeCore empowered Power Cooling to get a better handle on their subcontracted operations, ultimately managing more locations with the same internal headcount. Leading to reduced operational costs.

Better visibility

With real-time tracking and monitoring over their entire operation, Power Cooling Inc. were able to improve performance by having more visibility and control.

Simplified workflows

Clever automations enabled Power Cooling Inc. to refine the billing process, from generating work orders to invoicing clients - helping them to improve cash flow and free up valuable resources.

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Cenova

How Cenova increased business development by spending less time on subcontractor management.

Originating in 2004, Cenova has over a century of combined experience in providing exterior services enabling them to deliver quality service consistently. Clients include some of the largest commercial, industrial, institutional, and retail property brands including worldwide industrial leaders, Fortune 500 companies, and leading retailers with multi-location portfolios.

The problem

Cenova was using an outdated service management system that didn’t provide real-time visibility into the work being performed by their subcontractor network.
This sometimes resulted in unpleasant client experiences as it was challenging for Cenova to understand whether their client location had been serviced in the time required.
During the invoicing phase after a storm event, Cenova encountered challenges with their existing system, necessitating subcontractors to manually record the services rendered across all locations affected by the storm.
Inefficiencies in Cenova’s accounting workflow resulted in frequent delays when invoicing clients.

Solution

Cenova onboarded its subcontractor network onto the UtilizeCore platform, empowering them with a mobile app to leverage in the field during snow events 
With a mobile app, Cenova effectively manages client locations via a map view that delivers a holistic understanding of sites being impacted by storms showing whether they have been serviced or not.
Using their mobile devices, subcontractors are able to check-in/out of locations and upload before/after photos of each site to verify services completed.  
A NOAA weather forecasting integration helped Cenova to anticipate storms and manage exterior work proactively.

The Results

Better client experiences

With a simplified workflow and client portal, Cenova were able to deliver higher-quality services to their clients and maintain better relationships.

More visibility and control

Cenova found that service verification and online reporting resulted in greater visibility across their entire operation. This helped to identify bottlenecks and improve performance.

Simplified workflows

Automations alerts and reporting made Cenova’s service delivery workflows simpler and easier to manage. Helping them to do more, with less.

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Grounds Control USA

How Grounds Control USA redefined their operations landscape to provide consistent quality of service while reducing costs.

Grounds Control USA leads the way in landscape maintenance, snow and ice removal, and parking lot maintenance, priding itself on being able to simplify its clients’ business with professional exterior facility management services Headquartered in Daniel Island, South Carolina, their reach expands throughout the US.

The problem

Grounds Control USA faced several challenges starting with manual, time-consuming, and repetitive processes in place, which made it hard for them to work efficiently.
They lacked a robust system to manage service requests, which overburdened staff with unnecessary manual tasks.
Lack of organization resulted in a loss of service data, and manually processing invoices consumed too much of their time for each transaction.
Without a notification system in place to alert team members of upcoming scheduled maintenance or a dedicated client portal, Grounds Control USA’s clients had little visibility over service delivered.

Solution

Integrating their existing business practices into the UtilizeCore platform helped Grounds Control USA to automate processes and keep track of service requests, providing a better customer experience and overall increased revenue.
UtilizeCore integrated with the NOAA weather forecasting system with customized rules to ensure the timely execution and implementation of procedures.
Data management tools helped handle bulk operations with greater convenience, and a vendor portal allowed them to notify and remind subcontractors about tasks as well as view progress through defined KPIs.  
The Compliance Management module provided Grounds Control USA with an enhanced ability to keep track of subcontractor compliance so that TPPs, COIs, W9s can be digitally stored and accessible anytime.

The Results

Better client experiences

Integrating Grounds Control USA’s existing practices into the UtilizeCore platform helped them to automate processes and keep track of service requests, providing a better customer experience and increased revenue.

More visibility and control

Having all of their digital systems integrated into one platform enabled Grounds Control USA to monitor and track performance, and manage compliance with real transparency. Helping them to improve cash flow and profitability.

Increased productivity

Overall, Grounds Control USA were able to refine their entire workflow, introducing new systems to minimize manual processes, costly mistakes and delays. All of this combined led to increased productivity across the board.

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RAEL National Fire Protection

How RAEL National Fire Protection reduced operational costs and streamlined their business using UtilizeCore

The problem

Solution

The Results

Reduced Operating Costs

Full visibility

Streamlined Operations

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US Snow Pros

How US Snow Pros were able to get ahead of the storms and scale their operation.

The problem

Solution

The Results

Increase profits

Full visibility

Streamlined Operations

Enter your email to download the article

Eastend Group

How East End Group was able to manage 100X more sites and grow to over 20,000 sites nationally.

The problem

Solution

The Results

Streamlined Operations

Better scalability

Increased profits

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Power Cooling

How Power Cooling were able to reduce operational costs and increase profits.

The problem

Solution

The Results

Reduced operating costs

Better visibility

Simplified workflows

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Cenova

How Cenova increased business development by spending less time on subcontractor management.

The problem

Solution

The Results

Better client experiences

More visibility and control

Simplified workflows

Enter your email to download the article

Grounds Control USA

How Grounds Control USA redefined their operations landscape to provide consistent quality of service while reducing costs.

The problem

Solution

The Results

Better client experiences

More visibility and control

Increased productivity

Enter your email to download the article

Case Studies

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Unlocking powerful results:
Check out our recent success stories.

Interested to find out more?

How US Snow Pros were able to get ahead of the storms and scale their operation.

How East End Group was able to manage 100X more sites and grow to over 20,000 sites nationally.

How Cenova increased business development by spending less time on subcontractor management.

Interested to find out more?