UtilizeCore is revolutionizing the service procurement supply chain for commercial services. By employing astounding innovations in cloud infrastructure, machine learning, data science, and user experience, UtilizeCore is providing a SaaS solution for service companies to streamline and automate their workflows. We are doubling in size this year and the opportunities are endless.
Operations Manager Job Responsibilities
Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
Anticipates and tracks operational and tactical risks and provides strategic solutions.
Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
Works closely with COO on other special planning and departmental projects.
Oversees and reports weekly, monthly, quarterly, and annual metrics.
Identifies trends and assess opportunities to improve processes and execution.
Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.
Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
Collaborates with transitions and onboarding teams as needed.
Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate level when required.
Assesses a variety of situations and provides clarity to team and stakeholders.
Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
Solicits and responds to feedback while gaining commitment and support.
Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
Stays up to date on industry regulations, trends, and technology.
Works closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory-based best practices.
Operations Manager Qualifications / Skills
Addressing operational concerns and issues, monitoring overall customer satisfaction
Developing and implementing operational procedures and policies
Analyzing training needs/requirements
Excellent interpersonal communication and organizing skills to coordinate project activities
Ability to communicate with others effectively
Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings
Ability to work with details and time-sensitive issues
Good decision-making skills and response to high-pressure situations
Education, Experience, and Licensing Requirements
Bachelor’s degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields
Minimum of two years of recent overall project management experience
Experience may be considered equivalent if experience demonstrated increased depth and breadth of responsibility
A Project Management Professional (PMP) certified by the Project Management Institute (PMI) can be used in lieu of the educational requirements