Operations Manager

New York, NYLegal, Full-Time

UtilizeCore is revolutionizing the service procurement supply chain for commercial services. By employing astounding innovations in cloud infrastructure, machine learning, data science, and user experience, UtilizeCore is providing a SaaS solution for service companies to streamline and automate their workflows. We are doubling in size this year and the opportunities are endless.

Operations Manager Job Responsibilities

  • Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.

  • Anticipates and tracks operational and tactical risks and provides strategic solutions.

  • Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.

  • Plays a significant role in long-term planning, project status reporting, and implementing change control processes.

  • Works closely with COO on other special planning and departmental projects.

  • Oversees and reports weekly, monthly, quarterly, and annual metrics.

  • Identifies trends and assess opportunities to improve processes and execution.

  • Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.

  • Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.

  • Collaborates with transitions and onboarding teams as needed.

  • Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate level when required.

  • Assesses a variety of situations and provides clarity to team and stakeholders.

  • Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.

  • Solicits and responds to feedback while gaining commitment and support.

  • Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.

  • Stays up to date on industry regulations, trends, and technology.

  • Works closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory-based best practices.

Operations Manager Qualifications / Skills

  • Addressing operational concerns and issues, monitoring overall customer satisfaction

  • Developing and implementing operational procedures and policies

  • Analyzing training needs/requirements

  • Excellent interpersonal communication and organizing skills to coordinate project activities

  • Ability to communicate with others effectively

  • Ability to conduct research for special projects, respond timely inquiries, and present written/ oral briefings

  • Ability to work with details and time-sensitive issues

  • Good decision-making skills and response to high-pressure situations

Education, Experience, and Licensing Requirements

  • Bachelor’s degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields

  • Minimum of two years of recent overall project management experience

  • Experience may be considered equivalent if experience demonstrated increased depth and breadth of responsibility

  • A Project Management Professional (PMP) certified by the Project Management Institute (PMI) can be used in lieu of the educational requirements

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