Creating and editing our Knowledge Bases articles, guides, use cases and all other materials needed for the Self-Service channels. Produce and content including how-to articles, guides and more. Analyze content, user satisfaction and work towards ticket reduction.
Produce and content including how-to articles, guides and more.
Edit and improving existing content Articles.
Analyze content, user satisfaction and work towards ticket reduction
Produce content under tight deadlines
Maintain and review all content to be accurate and up to date.
Producing KBs that can be forwarded to Clients
Passion in writing content to help users succeed and teach with uplifting, user friendly content.
Understanding Workflows and attention to details.
Tech world orientation - an advantage.
Work experience with complex SaaS systems as QA or client support
Experience in mobile and internet marketing, blogging, graphic design, micro-copy or web programming
Highly proficient with accepted industry-specific publishing tools, e.g. ZenDesk, Wordpress and similar knowledge base platforms.
Good written and verbal communication
Excellent interpersonal skills.