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Brightview.utilizecore.com defines Service Procurement

Brightview has been the nation’s leading provider for Commercial Landscaping, Sweep, and Snow Removal Services. Combining UtilizeCore and Brightview Enterprise Solutions’ service network birthed the strongest provider network dedicated to the greatest Commercial client experience!

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  • Estimated More Vendors Onboarded

    30%

  • Estimated More Jobs Completed

    25%

  • More Jobs Acquired

    10%

Clients

One of America’s largest service provider networks, BrightView, provides commercial landscaping services to corporate offices, commercial properties, hotels, healthcare facilities, retail centers, residential communities, resorts, parks, public spaces, and educational institutions. Their headquarters is located in Blue Bell, Pennsylvania, and have offices in most US states. The company’s market cap is ~$2.4 billion.

Case Study

Challenges

BrightView was facing several challenges; they had manual, time-consuming, and repetitive processes in place, which made it hard for them to work efficiently. They did not have a robust system to manage their client’s service requests; as a result, their offices were overburdened with unnecessary manual tasks. A lack of organization resulted in a loss of important data. Manual invoice processing consumed a lot of the team member’s time even if it was a single transaction. Furthermore, a notification system was not in place to alert team members about upcoming scheduled maintenances and without a dedicated client portal, the clients felt a lack of transparency.

  • Manual processes
  • Loss of data
  • Inefficient invoice and payment processing
  • Inability to receive updates about upcoming maintenance
  • Lack of transparency

Goals

BrightView’s goal was to create a centralized portal for internal operations, vendor management, and client management. Overall, they wanted to increase the efficiency of their day to day operations, enhance transparency for their clients, and increase contractor compliance.

Solution

UtilizeCore created an advanced integration model to assist BrightView in achieving their goal. They were able to integrate all their existing business solutions into the UtilizeCore platform, which helped them automate processes, keep track of service requests, providing a better customer experience leading to increased overall revenue. We also integrated NOOA weather forecasting system with customized rules to ensure timely execution and implementation of procedures. Data management tools were also introduced to their system so they can handle bulk operation with higher convenience. A vendor portal allowed them to notify and remind vendors about tasks and view progress through defined KPIs. A client portal was also created to increase transparency and enhance the customer experience; clients can now view the progress via real-time dashboards and rate BrightView’s services as well. They can also process invoices more smoothly, and payments have become faster than ever. The compliance manager provided BrightView with an enhanced ability to keep track of Contractor Compliance so that all TPP, COIs, W9s, and more can be digitally stored and accessible anytime. Overall BrightView effectively changed their workflow facilitation expansion while minimizing costs.

  • Increase in productivity
  • Automation
  • Reminders and alerts
  • Weather alerts
  • Enhanced customer experience
  • Transparency and monitoring
  • Faster payments
  • Consistent SOPs
  • Compliance Manager
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Case Study

UtilizeCore means 100% Vendor Compliance

Cushman & Wakefield serves as one of the leading commercial real estate firms in the world. Their Facility Management department leverages UtilizeCore to maintain the highest Vendor Compliance rating on the market. The enhanced Compliance Manager provided by the Core platform ensures safe service delivery to their commercial property clients.

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  • Estimated More Vendors Onboarded

    30%

  • Estimated More Jobs Completed

    25%

Clients

Cushman & Wakefield PLC. provides commercial real estate services to companies around the world. Their headquarter is based in Chicago, Illinois, and they have 400 offices in 60 countries. They manage about 3.6 billion square feet of commercial space.

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Challenges

Cushman & Wakefield was having trouble efficiently finding new vendors & they were experiencing difficulty managing existing vendors due to their lack of vendor management software. Their internal operating system did not have a centralized work order management hub to verify the services administered by their Vendor network & their clients had no way to view progress of projects or provide feedback into the quality of the work being completed. Additionally, there was no way for them to manage their vendor compliance and paperwork was constantly being lost or misplaced. Their work was spread across multiple platforms, which was unproductive and incapable of supporting growth.

  • Limited vendor network
  • Inefficient vendor management
  • Poor customer experience
  • Unproductive processes
  • Limited Compliance Management Tool

Goals

Cushman & Wakefield’s goal was to find and manage their existing vendors more efficiently, provide a better experience to their clients, and increase internal productivity.

Solution

Cushman & Wakefield implemented UtilizeCore after evaluating several platforms; as a result, they were able to create vendor and client portals which offer numerous management tools. Cushman & Wakefield gained the ability to manage their work orders in one place and receive information in real time. UtilizeCore’s compliance manager gave them the ability to keep a digital file cabinet of necessary Vendor documentation. Leveraging UtilizeCore’s advanced integration capabilities, Cushman & Wakefield was able to bring their complex workflow into a simplified single platform.

  • UtilizeCore’s all-in-one platform provided the ability to integrate with SalesLogix, and Cushman & Wakefield’s other external software solutions to improve process efficiency reducing overall costs for the company.
  • Creating a vendor portal made it easier to manage existing vendors & the UtilizeCore Business Network allowed them to expand their vendor network and handle more clients.
  • With their client portal Cushman & Wakefield empowered their clients, allowing them to track project progress, rate their experience, and provide feedback.
  • Automation eliminated repetitive and manual tasks, saving team members time so that they can focus on critical tasks.
Case Study

YellowStone + UtilizeCore = Scalability

YellowStone is the largest landscape provider in the Southern United States. Scaling their Service Business was not an easy taks until they found the right technological partner. The injection of UtilizeCore into their subcontractor management division allowed for sales & revenue growth.

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Clients

YellowStone Landscape services commercial, corporate, municipal, hospitality, and multi-family markets--offering green and sustainable services to maintain and grow property value. Their headquarters are in Bunnel, Florida and have a major footprint in the South. The revenue each year is north of $250 million.

Case Study

Challenges

YellowStone’s subcontracting division was tied down from growth due to their technology. They used a Landscaping software to manage their invoicing but did not have the tools to succeed in the field. There was no oversight into their service provider network and there was no transparency to their clients for on-site work performed. YellowStone was also having trouble scaling their provider network and providing the correct management - frequently calling the current dispatch and service verification process a “nightmare.” They were outgrowing their current system and needed a digital revitalization.

  • Inability to find and procure new subcontractors
  • Poor experience for YellowStone’s clients
  • Management of work orders was a complicated process
  • Unorganized digital log (emails, sms, and follow up calls)
  • Manual Dispatch process
  • Lack of organizational process
  • Nonexistent service verification
  • Manual report generation

Goals

YellowStone’s goal was to achieve client satisfaction, provider management, and automated dispatch and report generation process on a single platform. They wanted to keep a organized ledger, streamline work order generation/management, provide a better service to their clients and be a better partner to their providers.

Solution

UtilizeCore’s web and mobile applications gave YellowStone’s subcontracting department the tools for further success. Equipped with the right technology solution, YellowStone is now able to expand their subcontractor network, give client’s the desired transparency, and manage their landscape services in an organizational manner. Joining the UtilizeCore network automatically gave YellowStone access to thousands of service providers across the country.

UtilizeCore’s Vendor Web Portal and Crew focused mobile application allowed their team members to effectively manage and verify the services provided. Using the Vendor Portal, service providers can save time and eliminate paperwork through easy to use invoicing and GPS Check In/Out on the mobile app. This allows for providers to focus on doing the best work instead of filing paperwork. UtilizeCore’s client web portal gave YellowStone’s clients direct insight into the work being performed and access to pictures as well as check in/out data for service verification. The clients also have the ability to pay invoices through ACH/Wire Transfer by using the payment module.

UtilizeCore’s internal web portal and mobile application provides team members a singular system to manage seasonal maintenance contracts, daily work orders, digital report generation, consolidated ledger to never lose track of important data, and an online payment module to seamlessly pay their providers. The internal mobile application gives account managers a better way to generate on-site proposals during site visits. This fundamentally shifted the roles within the company to focus more on sales and strategy by eliminating previously manual tasks. This has and will continue to enable YellowStone’s long term scalability and higher efficacy.

  • Maintenance Contract automation
  • Expansion of Provider Network
  • Real Time Service Verification
  • Greater Client Experience
  • Transparency
  • Online Client Payments
  • Online Vendor Invoicing
  • Elimination of manual task and double entry
  • Consistent SOPs
  • Digital Notifications
  • Automated Reporting
Case Study

Integration

The platform makes it easy to connect to Quickbooks, Pipedrive, Hubspot and other 3rd party software

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Very user friendly compared to past technology

remove Owen Smith

Excited to get this product into the hands of my users to further drive my business forward

remove Ben Harrell

What USL Beta users are saying- “Its easy to use and has a simple interface”

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