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Brightview.utilizecore.com defines Service Procurement

Brightview has been the nation’s leading provider for Commercial Landscaping, Sweep, and Snow Removal Services. Combining UtilizeCore and Brightview Enterprise Solutions’ service network birthed the strongest provider network dedicated to the greatest Commercial client experience!

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  • Estimated More Vendors Onboarded

    30%

  • Estimated More Jobs Completed

    25%

  • More Jobs Acquired

    10%

Clients

One of America’s largest service provider networks, BrightView, provides commercial landscaping services to corporate offices, commercial properties, hotels, healthcare facilities, retail centers, residential communities, resorts, parks, public spaces, and educational institutions. Their headquarters is located in Blue Bell, Pennsylvania, and have offices in most US states. The company’s market cap is ~$2.4 billion.

Case Study

Challenges

BrightView was facing several challenges; they had manual, time-consuming, and repetitive processes in place, which made it hard for them to work efficiently. They did not have a robust system to manage their client’s service requests; as a result, their offices were overburdened with unnecessary manual tasks. A lack of organization resulted in a loss of important data. Manual invoice processing consumed a lot of the team member’s time even if it was a single transaction. Furthermore, a notification system was not in place to alert team members about upcoming scheduled maintenances and without a dedicated client portal, the clients felt a lack of transparency.

  • Manual processes
  • Loss of data
  • Inefficient invoice and payment processing
  • Inability to receive updates about upcoming maintenance
  • Lack of transparency

Goals

BrightView’s goal was to create a centralized portal for internal operations, vendor management, and client management. Overall, they wanted to increase the efficiency of their day to day operations, enhance transparency for their clients, and increase contractor compliance.

Solution

UtilizeCore created an advanced integration model to assist BrightView in achieving their goal. They were able to integrate all their existing business solutions into the UtilizeCore platform, which helped them automate processes, keep track of service requests, providing a better customer experience leading to increased overall revenue. We also integrated NOOA weather forecasting system with customized rules to ensure timely execution and implementation of procedures. Data management tools were also introduced to their system so they can handle bulk operation with higher convenience. A vendor portal allowed them to notify and remind vendors about tasks and view progress through defined KPIs. A client portal was also created to increase transparency and enhance the customer experience; clients can now view the progress via real-time dashboards and rate BrightView’s services as well. They can also process invoices more smoothly, and payments have become faster than ever. The compliance manager provided BrightView with an enhanced ability to keep track of Contractor Compliance so that all TPP, COIs, W9s, and more can be digitally stored and accessible anytime. Overall BrightView effectively changed their workflow facilitation expansion while minimizing costs.

  • Increase in productivity
  • Automation
  • Reminders and alerts
  • Weather alerts
  • Enhanced customer experience
  • Transparency and monitoring
  • Faster payments
  • Consistent SOPs
  • Compliance Manager
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Case Study

UtilizeCore means 100% Vendor Compliance

Cushman & Wakefield serves as one of the leading commercial real estate firms in the world. Their Facility Management department leverages UtilizeCore to maintain the highest Vendor Compliance rating on the market. The enhanced Compliance Manager provided by the Core platform ensures safe service delivery to their commercial property clients.

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  • Estimated More Vendors Onboarded

    30%

  • Estimated More Jobs Completed

    25%

Clients

Cushman & Wakefield PLC. provides commercial real estate services to companies around the world. Their headquarter is based in Chicago, Illinois, and they have 400 offices in 60 countries. They manage about 3.6 billion square feet of commercial space.

Case Study

Challenges

Cushman & Wakefield was having trouble efficiently finding new vendors & they were experiencing difficulty managing existing vendors due to their lack of vendor management software. Their internal operating system did not have a centralized work order management hub to verify the services administered by their Vendor network & their clients had no way to view progress of projects or provide feedback into the quality of the work being completed. Additionally, there was no way for them to manage their vendor compliance and paperwork was constantly being lost or misplaced. Their work was spread across multiple platforms, which was unproductive and incapable of supporting growth.

  • Limited vendor network
  • Inefficient vendor management
  • Poor customer experience
  • Unproductive processes
  • Limited Compliance Management Tool

Goals

Cushman & Wakefield’s goal was to find and manage their existing vendors more efficiently, provide a better experience to their clients, and increase internal productivity.

Solution

Cushman & Wakefield implemented UtilizeCore after evaluating several platforms; as a result, they were able to create vendor and client portals which offer numerous management tools. Cushman & Wakefield gained the ability to manage their work orders in one place and receive information in real time. UtilizeCore’s compliance manager gave them the ability to keep a digital file cabinet of necessary Vendor documentation. Leveraging UtilizeCore’s advanced integration capabilities, Cushman & Wakefield was able to bring their complex workflow into a simplified single platform.

  • UtilizeCore’s all-in-one platform provided the ability to integrate with SalesLogix, and Cushman & Wakefield’s other external software solutions to improve process efficiency reducing overall costs for the company.
  • Creating a vendor portal made it easier to manage existing vendors & the UtilizeCore Business Network allowed them to expand their vendor network and handle more clients.
  • With their client portal Cushman & Wakefield empowered their clients, allowing them to track project progress, rate their experience, and provide feedback.
  • Automation eliminated repetitive and manual tasks, saving team members time so that they can focus on critical tasks.
Case Study

YellowStone + UtilizeCore = Scalability

YellowStone is the largest landscape provider in the Southern United States. Scaling their Service Business was not an easy taks until they found the right technological partner. The injection of UtilizeCore into their subcontractor management division allowed for sales & revenue growth.

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Clients

YellowStone Landscape services commercial, corporate, municipal, hospitality, and multi-family markets--offering green and sustainable services to maintain and grow property value. Their headquarters are in Bunnel, Florida and have a major footprint in the South. The revenue each year is north of $250 million.

Case Study

Challenges

YellowStone’s subcontracting division was tied down from growth due to their technology. They used a Landscaping software to manage their invoicing but did not have the tools to succeed in the field. There was no oversight into their service provider network and there was no transparency to their clients for on-site work performed. YellowStone was also having trouble scaling their provider network and providing the correct management - frequently calling the current dispatch and service verification process a “nightmare.” They were outgrowing their current system and needed a digital revitalization.

  • Inability to find and procure new subcontractors
  • Poor experience for YellowStone’s clients
  • Management of work orders was a complicated process
  • Unorganized digital log (emails, sms, and follow up calls)
  • Manual Dispatch process
  • Lack of organizational process
  • Nonexistent service verification
  • Manual report generation

Goals

YellowStone’s goal was to achieve client satisfaction, provider management, and automated dispatch and report generation process on a single platform. They wanted to keep a organized ledger, streamline work order generation/management, provide a better service to their clients and be a better partner to their providers.

Solution

UtilizeCore’s web and mobile applications gave YellowStone’s subcontracting department the tools for further success. Equipped with the right technology solution, YellowStone is now able to expand their subcontractor network, give client’s the desired transparency, and manage their landscape services in an organizational manner. Joining the UtilizeCore network automatically gave YellowStone access to thousands of service providers across the country.

UtilizeCore’s Vendor Web Portal and Crew focused mobile application allowed their team members to effectively manage and verify the services provided. Using the Vendor Portal, service providers can save time and eliminate paperwork through easy to use invoicing and GPS Check In/Out on the mobile app. This allows for providers to focus on doing the best work instead of filing paperwork. UtilizeCore’s client web portal gave YellowStone’s clients direct insight into the work being performed and access to pictures as well as check in/out data for service verification. The clients also have the ability to pay invoices through ACH/Wire Transfer by using the payment module.

UtilizeCore’s internal web portal and mobile application provides team members a singular system to manage seasonal maintenance contracts, daily work orders, digital report generation, consolidated ledger to never lose track of important data, and an online payment module to seamlessly pay their providers. The internal mobile application gives account managers a better way to generate on-site proposals during site visits. This fundamentally shifted the roles within the company to focus more on sales and strategy by eliminating previously manual tasks. This has and will continue to enable YellowStone’s long term scalability and higher efficacy.

  • Maintenance Contract automation
  • Expansion of Provider Network
  • Real Time Service Verification
  • Greater Client Experience
  • Transparency
  • Online Client Payments
  • Online Vendor Invoicing
  • Elimination of manual task and double entry
  • Consistent SOPs
  • Digital Notifications
  • Automated Reporting
Case Study

Integration

The platform makes it easy to connect to Quickbooks, Pipedrive, Hubspot and other 3rd party software

  • intefration icons
  • intefration icons
  • intefration icons

Very user friendly compared to past technology

remove Owen Smith

Excited to get this product into the hands of my users to further drive my business forward

remove Ben Harrell

What USL Beta users are saying- “Its easy to use and has a simple interface”

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RAELapp.com means more work done faster

RAEL Sprinkler Maintenance Corp. provides inspection, maintenance and repair service to over 1,000 buildings in the five boroughs of New York City, Westchester, Nassau and Suffolk Counties. Emergency service is available 24 hours a day, 7 days a week. We handle all Fire Department violations including five-year standpipe, sprinkler and residential flow testing.

RAEL Fire Extinguisher we test, inspect and maintain fire extinguishers, sprinkler systems, exit lighting, AED and first aid kits to NFPA standards at all times. Other services include fire and life safety inspections and risk assessments, fire drills and training. We are fully compliant with all NYFD and NJFD regulations and all service are completed by the guidelines set forth in the NFPA 10 Standard.

RAEL Fire Alarm LLC is a full service fire alarm and special hazards systems installation, inspection, testing, maintenance, sales and service company. RAEL has NICET-certified fire alarm specialists, well versed in NFPA codes and local AHJ requirements across the metro NY area. RAEL Fire Alarm is fully licensed, insured and bonded for any size project.

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Clients

RAEL Fire Protection Services is a fourth-generation full-service fire protection company that has been providing uninterrupted design, installation, inspection, maintenance, testing, and repair services for over 80 years. The trusted name in turnkey fire protection installation for the most challenging high-profile commercial, sports, institutional, residential, hotel and infrastructure projects.

Case Study

Challenges

RAEL was using multiple on-premise hosted software applications to manage their entire operation. The team members in the back office, the salespersons in the front office and the technicians in the field were all disconnected. RAEL had troubles with managing repair work orders and inspection contracts. The organization was stuck in email communication, manual tasks, an extremely large amount of paperwork in a technology forward society. Their competitors in Fire & Life Safety world were starting to win more contracts due to better reporting, client communication/transparency, and more accurate/faster inspections. They also could not keep track of their ever growing equipment inventory. Ultimately, RAEL was unable to grow their business at the rate desired.

  • Higher operating costs
  • Lack of Client Transparency
  • Manual and time-consuming processes
  • Inefficient Technicians
  • Ineffective team management
  • Manual Report Generation
  • Lagging behind in the market
  • Non-existent digital asset management

Goals

RAEL's president had a goal to build a single platform for his clients to perform their own monthly, quarterly, semi and annual inspections on and generate deficiency service work and submitted it directly to his multiple fire life safety service companies to accept, execute, report and invoice to allow the business to become a market leader at economies of scale.

Solution

Featured Use Case: RAEL-REDi. RAEL developed a highly custom fire life safety platform built on Core Stealth.

RAEL’s clients will have access to subscribe to the platform through their RAEL account executive or can self-serve through the Core MarketPlace. This provides RAEL clients with dashboards containing key KPIs as well as complete transparency into the inspections and repairs performed on-site by RAEL technicians. UtilizeCore’s partner also provides RAEL with digital asset tagging so their client can a site based digital registrar of every single piece of Fire & Life safety equipment.

RAEL team members can now work cohesively in one single platform. The back office, front office, and technicians in the field now operate in sync leading to better operations, enhanced AR/AP, employee satisfication. Naturally, sales increased and RAEL was back to winning the most coveted jobs in the 5 boroughs of NYC. The optimized dispatch board created better understanding and management of technicians. The integrated invoicing module created faster billing and less work for AR/AP. The agreement module allowed team members to automate their work order creation and dispatch, as well as providing automated invoicing shipped directly to their clients inbox. The proposal module provided account executives with better insight into their margins and gave them the ability to generate proposals on site with the RAEL-REDI branded mobile application.

RAEL is now able to deliver proper automated reporting according for NFPA, NYFD, NY Port Authority, and many more. The robust reporting module not only generates reports but UtilizeCore has implemented a custom HTML builder to allow RAEL team members to create any type of report they could ever need.

Aforementioned partner of UtilizeCore allowed technicians to also become tagnicians. The NFC + QR Code technology asset tags made equipment more meaningful. Equipment history and equipment analytics gives deep insight into the health of the building, while keeping digital records stored for easy access.

  • Automation
  • Reduced operating cost
  • Single platform for all their work
  • Real-time tracking and monitoring
  • Modernized invoice, work order, and proposal management
  • Client management and transparency
  • Support for remote work
  • Simplified team member and vendor management
  • Digital Asset Management
  • Custom and automated reporting
  • Centralized Dispatch Board
  • Increased Sales
Case Study

Powercooling.utilizecore.com means preventative maintenace done right!

Powercooling Inc. is one of the leading HVAC providers in the 5 boroughs of NYC. UtilizeCore has allowed them to 4x their maintenance business while providing better service than ever before!

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  • More Vendors Onboarded

    100%

  • More Jobs Completed

    100%

  • More Jobs Acquired

    100%

Clients

One of New York Metropolitan Area’s largest privately owned mechanical contractors, Power Cooling Inc., provides HVAC services to clients across the state of New York. The family-owned business is operating since 1966 and owns a plant measuring 80,000 square feet in Long Island.

Case Study

Challenges

Power Cooling Inc. was using a legacy system to manage their work, which became a problem for them when the HVAC industry started to upgrade, and its competitors started to implement new technology solutions. They were unable to automate their dispatch, invoice, and payments process; therefore, losing profits due to excess manual procedures. They also did not have a consolidated employee portal to manage team members and a client portal to provide insight to their clients.

  • Higher operating costs
  • Manual and time-consuming processes
  • Ineffective team management
  • Lagging behind in the market
  • Lack of Client transparency

Goals

Power Cooling Inc. had the goal to reduce its operating costs and transform their operations to become more efficient. They also wanted to manage team members and contractors more easily and cut overhead expenditure while generating more revenue by modernizing their processes and simplifying management.

Solution

UtilizeCore provided a single solution for Power Cooling Inc. automate operations, AR/AP and the technicians in the field. Features included were a centralized dispatch board to maintain work order management, invoicing module to enhance billing, and a mobile application to ensure service verification. UtilizeCore also provided a Quickbooks Integration through the App store to eliminate manual accounting tasks. As a result, they were able to substantially reduce their operational overhead, simplify their processes, and manage teams with greater ease. They shifted all their business onto the platform, which enabled their team members to do more work in less time. The platform that we designed for them is supported both desktop and mobile devices, which allowed remote team members to work with convenience and access data from any location. Client portal made it easier for them to increase transparency and the team member portal allowed for tracking the progress of their work--streamling the dispatch of work order to technicians.

  • Automation
  • Reduced operating cost
  • Single platform for all their work
  • Real-time tracking and monitoring
  • Modernized invoice, work order, and proposal management
  • Client management and transparency
  • Support for remote work
  • Simplified team member and vendor management
  • Centralized Dispatch Board
Case Study

Simplifying the technology landscape

Recognizing the USL franchisees use a variety of software applications and limited technologies to run their business’, USL worked with us to develop a single technology platform to help franchisees streamline operations, engage customers and crew, and drive additional revenue opportunities.

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  • More Vendors Onboarded

    100%

  • More Jobs Completed

    100%

  • More Jobs Acquired

    100%

MOBILE AND WEB PLATFORM PROVIDES SINGLE DASHBOARD FOR USL FRANCHISEES, CREW AND CUSTOMERS

Utilizecore’s integrated technology solution for USL Franchisees provides a single, easy to use platform for managing clients and crew that is accessible from anywhere and available on both desktop and mobile operating systems (iOS and Android).

The platform has been designed to reduce administrative tasks, simplify functionality, allow for 3rd party integrations, ’plug and play’ features as needed, and increase enhancement revenue opportunities.

Case Study

Highlights

Single technology solution for US Lawns franchisees

• Streamine operations• Empower field force• Drive more revenue

US Lawns platform streamlines the management of:

  • Enhancement proposals
  • Quickly create an enhancement proposal
  • Core and Select services
  • Convert the proposal into a work order
  • Crew members
  • Dispatch the work order to your crew
  • Client interaction
  • Reporting
  • Generate an enhancement form onsite
  • Back office administrative tasks
  • Invoice the client for services rendered

Features

Web-based portal features

  • Dashboard / Reports
  • Calendar / Dispatch
  • Work Order Management
  • Team Member Management
  • Crew Management
  • Enhancement Proposal
  • Quickbooks Online
  • Coming Soon
  • Core and Select Services
  • Client Portal
  • Vendor Management
  • Invoices
  • Client Equipment Management
  • Purchase Orders
  • Mobile Application for Admins
  • Automated Decision supports both iOS and Android
Case Study

Web-based portal features

  • View All Services
  • Create Work Orders
  • GPS Check In/Out
  • Job Tasks/Questions
  • Crew Management
  • Client Signatures
  • Share Field Reports
  • Share Field Reports
  • Offline Functionality
  • Unlimited Storage
  • Unlimited storage capabilities
  • Unlimited storage capabilities for documents, photos, work orders, etc.
  • Security Layers
  • Built with highest levels of data encryption. Data and information is protected and secure.
  • Always Available
  • Hosted services provide 99.98% uptime - software available 24/7.
Case Study

Integration

The platform makes it easy to connect to Quickbooks, Pipedrive, Hubspot and other 3rd party software

  • intefration icons
  • intefration icons
  • intefration icons

Very user friendly compared to past technology

remove Owen Smith

Excited to get this product into the hands of my users to further drive my business forward

remove Ben Harrell

What USL Beta users are saying- “Its easy to use and has a simple interface”

remove Cole